feedpro
Member
- Joined
- Dec 6, 2010
- Messages
- 297
- Location
- Chadron, NE
- Aircraft
- Sonex homebuilt, Vortex M912
- Total Flight Time
- 6700+ 96 hours gyro
Sport Copter came through for me
Sport Copter came through for me
Just a note here about the great customer service that I just received from Jim Vanek and Sport Copter.
A small design flaw was exposed by my "off airport" landings and take offs in some very rough ground. Two small steel parallel brackets that hold the wheel alignment turn buckles could not take this rough treatment and bent down because of the leverage. A call to Jim revealed that he was aware of the problem and asked that I just send the gear legs to him and he would replace them with the new design that added a steel top piece that changed the bracket from parallel to a box. I received the new gear legs almost by return mail. I am very pleased. My original plan was to weld on the additional pieces myself, but his method comes brand new and power coated. This makes the Vortex M912 the perfect off field gyro.
35 hours of test flying with 5 more to go.
Sport Copter came through for me
Just a note here about the great customer service that I just received from Jim Vanek and Sport Copter.
A small design flaw was exposed by my "off airport" landings and take offs in some very rough ground. Two small steel parallel brackets that hold the wheel alignment turn buckles could not take this rough treatment and bent down because of the leverage. A call to Jim revealed that he was aware of the problem and asked that I just send the gear legs to him and he would replace them with the new design that added a steel top piece that changed the bracket from parallel to a box. I received the new gear legs almost by return mail. I am very pleased. My original plan was to weld on the additional pieces myself, but his method comes brand new and power coated. This makes the Vortex M912 the perfect off field gyro.
35 hours of test flying with 5 more to go.