Dear Raphael
I said it before and I will say it again. You build a great product. It is the only 2 place gyro that performs well at gross weight in the high density altitude environment of the Colorado Pikes Peak Region.
BUT, you really need to re evaluate the value of having 10 experimental US machines available for innovations. We can (and do) try things that make your great product even more pleasing to use. I added an electric trim. It adds to my flying pleasure and adds only a few pounds. I understand that the EU weight restriction is 450 KG. Other countries including the US have a higher weight limit and would benefit from some options that might not fit the lower weight requirement.
I also acknowledge that I didn't design the trim mechanical components, I used off the shelf parts. I am sure you could make a better one. Please do.
We US Xenon owners are not your adversaries. We are your biggest fans in this entire country. Xenon Tom included. He never fails to acknowledge that the Xenon is a superior machine.
HOWEVER, user feedback from real world problems, (and solutions suggested) are a source of information that can have a positive effect on your product. You already admit you do take suggestions, improve on them and incorporate them. So why begrudge your owners a Thank You for making you aware of a problem, or if you were aware, confirming an issue.
You do yourself and your product no service in the tone of the replies you give on this worldwide public forum.
Tom is a professional consumer advocate with a long running program on regional radio and television. He can be provocative and even arrogant, and it harms him very little.
You however as the president and designer of a small foreign aviation company, do not enjoy the luxury of such talk. Every time he tweaks you into displaying what appears to the readers here as an arrogant or immature attitude, you lose far more than your opponent.
Please make sure your emotions are in check and your brain is engaged before you hit the send button.
I gladly include myself in your list of Xenon friends and supporters.
Mark Shook