Do you wanna know the conversation I had with wicks, actually not a conversation, a Email. I hope I get my purchase refunded or new parts sent to me.
Hello I called earlier regarding my order I placed with you. My name Is Jason Knight
Invoice Number:10469595
Cust No. 100149774
I believe I was talking with Cheri, My PDA broke so I no longer have her e-mail address. I kept calling wondering where my package was and she said it was shipped priority, which normally takes 2-3 days "regardless of size" It finally arrived Jan 17(15 days late) when I found out that it was not even shipped Priority AT ALL. It was shipped via ground shipping and it was damaged during the trip, There was a hole ripped in the side of the box and almost 3/4 of the packing was gone when I opened it. The pieces had become lose and during handling gouged on the sides and corners of the 2x2 aluminum square tubing, The Angle was scratched up on the sides and the only 2 things that were fine was one piece of angle and the (2).120 wall tubing itself. I attached a file containg pictures that I told Cheri I would send to you, They may look like nothing but I have a bad camera and cannot take close up pictures, they are infact scratched quite bad. The pictures are only from ONE piece of the 2x2! The other piece and angle is just as damaged. Also the Rip in the box and The stickers that were on the box are included. Maybe the priority sticker was ripped off. Cheri said it is possible. I am just asking for a replacement for only the damaged items. I know of many other people who have purchased from your company and are GREATLY satisfied, I am just sorry that I had a bad experience my first buy, maybe some mixups. Thank you and please write back asap.
-Jason Knight