MMorgan
Gold Supporter
- Joined
- Nov 7, 2003
- Messages
- 319
- Location
- Kaplan, LA.
- Aircraft
- Aviomania Sport, Bensen, Flight Design CTSW
- Total Flight Time
- 4000+
I have been in aviation for almost 40 years and have owned more aircraft than I can remember.....40+ Obviously, being an aircraft owner and A & P mechanic I have had to deal with countless companies over the years.
Sport Copter has to be the worst or at least in the top 5 worst in customer service....returning phone calls or emails, shipping parts, etc.
The thread right before this one is my latest aircraft....a Sport Copter Vortex. I had a lot of problems ordering and receiving parts since I bought the partially completed kit last November. It took nine months to finish the kit but could have easily been done in two or three if it were not for the ridiculous amount of time it took to get parts.
I started typing this thread at least three previous times but bit my tongue and said....." no, no, don't make a fuss, don't start some sh--, etc." The last straw is the rotor blade situation that is mentioned in post # 22 in the thread prior to this one.
On 8-17 Jon Dailey posted that he had talked to Jim about trading my older 7" blades for some new 8" ones at a "huge discount." Great I thought as I had not even inquired about it so I sent a email to Jon to call me and discuss the details. Two days later... late Friday, 8-19, I had not heard anything so I called and Trenna said Jon was out but Jim would talk to me. Jim said he would have Jon email me on Monday (he verified with Trenna that she had my email address) the details of the deal. Well true to form I did not hear anything from anybody so on Thursday, 8-25, almost a week later, I sent a email to Trenna asking her to have Jon call me. I still have not heard anything from anybody.
This is typical of how I have been treated from day one dealing with Sport Copter. I bought my partially completed kit in November 2010. (Maybe that's the problem....I didn't spend $90K on a II) I needed to upgrade the motor mount for a 582 E drive and I wanted the folding mast so I needed some parts. It took from November till Jan. 25, 2011 to get the list of what I needed. That was just to get the list....NOT THE PARTS....the actual parts was weeks from arriving. Some of the parts were shipped and a few things were not. That's another story trying to get something that was not in the box but paid for. They take pics of the boxes before they are shipped to verify what was shipped. When I said "fine...look at the -----pics and you will see the part is not there!!!!" I was told they did not have time to dig up the pics now. So I waited and waited another two or three weeks till they decided to send me what they had left out of the box.
I ordered a few more things like a radiator, rotor brake, prop, prerotator, paid in advance I might add and it took a phone call to Jim to get my order shipped after 3 more months of waiting. (On 3-21 I sent a cashiers check for the prop and prerotator and did not get the prerotator till end of June)
Jim stated when we talked that it should not take that long to ship parts but every time I would call to check all I would hear is how "busy we are" and your order will be shipped when we have time. Jim said I should have talked to him earlier but if that is what it takes to get parts then something is wrong.
Well...this time I did talk to Jim about new blades...I am still waiting!!!!
Sport Copter has to be the worst or at least in the top 5 worst in customer service....returning phone calls or emails, shipping parts, etc.
The thread right before this one is my latest aircraft....a Sport Copter Vortex. I had a lot of problems ordering and receiving parts since I bought the partially completed kit last November. It took nine months to finish the kit but could have easily been done in two or three if it were not for the ridiculous amount of time it took to get parts.
I started typing this thread at least three previous times but bit my tongue and said....." no, no, don't make a fuss, don't start some sh--, etc." The last straw is the rotor blade situation that is mentioned in post # 22 in the thread prior to this one.
On 8-17 Jon Dailey posted that he had talked to Jim about trading my older 7" blades for some new 8" ones at a "huge discount." Great I thought as I had not even inquired about it so I sent a email to Jon to call me and discuss the details. Two days later... late Friday, 8-19, I had not heard anything so I called and Trenna said Jon was out but Jim would talk to me. Jim said he would have Jon email me on Monday (he verified with Trenna that she had my email address) the details of the deal. Well true to form I did not hear anything from anybody so on Thursday, 8-25, almost a week later, I sent a email to Trenna asking her to have Jon call me. I still have not heard anything from anybody.
This is typical of how I have been treated from day one dealing with Sport Copter. I bought my partially completed kit in November 2010. (Maybe that's the problem....I didn't spend $90K on a II) I needed to upgrade the motor mount for a 582 E drive and I wanted the folding mast so I needed some parts. It took from November till Jan. 25, 2011 to get the list of what I needed. That was just to get the list....NOT THE PARTS....the actual parts was weeks from arriving. Some of the parts were shipped and a few things were not. That's another story trying to get something that was not in the box but paid for. They take pics of the boxes before they are shipped to verify what was shipped. When I said "fine...look at the -----pics and you will see the part is not there!!!!" I was told they did not have time to dig up the pics now. So I waited and waited another two or three weeks till they decided to send me what they had left out of the box.
I ordered a few more things like a radiator, rotor brake, prop, prerotator, paid in advance I might add and it took a phone call to Jim to get my order shipped after 3 more months of waiting. (On 3-21 I sent a cashiers check for the prop and prerotator and did not get the prerotator till end of June)
Jim stated when we talked that it should not take that long to ship parts but every time I would call to check all I would hear is how "busy we are" and your order will be shipped when we have time. Jim said I should have talked to him earlier but if that is what it takes to get parts then something is wrong.
Well...this time I did talk to Jim about new blades...I am still waiting!!!!