automan1223
Active Member
- Joined
- Nov 3, 2003
- Messages
- 3,760
- Location
- Oriental, North Carolina
- Aircraft
- 2p Tandem Air Command "Big Red"
- Total Flight Time
- 250
Over the past 30 days I have called RAF 3 times and left messages with the secretary on duty to get back to me. I have also sent follow up EMAILS asking the same short questions to their email address listed on their web site.
I did not want to buy a RAF but I was inquiring about a set of rotorblades. Their carb / manifold set up and their stand alone ignition system. So far I have recieved 0 replies. ZERO, ZIP, NADA nothing. Over the years I have read about RAF and their lack of customer service after the sale.
I cant even get customer service BEFORE a sale. !
However, loosely quoting an engineer that was associated with RAF regarding the Bill Ortmayer accident got me 3 private messages from an RAF technician in less than 24 hours. Of course they wanted to know who my source I was quoting was so they could go and chew his ass out. And it was not even like I was saying anything against them in the first place.
In fact I was supporting them.
I know B days and SNF was coming up but you mean to tell me that there is no one there to answer a few questions.
As a prospective customer I could not be more dissappointed.
Talk about how NOT to run a company !
Sincerely
Jonathan Weis
Jonathans Automotive Repair
Oriental NC 28571
I did not want to buy a RAF but I was inquiring about a set of rotorblades. Their carb / manifold set up and their stand alone ignition system. So far I have recieved 0 replies. ZERO, ZIP, NADA nothing. Over the years I have read about RAF and their lack of customer service after the sale.
I cant even get customer service BEFORE a sale. !
However, loosely quoting an engineer that was associated with RAF regarding the Bill Ortmayer accident got me 3 private messages from an RAF technician in less than 24 hours. Of course they wanted to know who my source I was quoting was so they could go and chew his ass out. And it was not even like I was saying anything against them in the first place.
In fact I was supporting them.
I know B days and SNF was coming up but you mean to tell me that there is no one there to answer a few questions.
As a prospective customer I could not be more dissappointed.
Talk about how NOT to run a company !
Sincerely
Jonathan Weis
Jonathans Automotive Repair
Oriental NC 28571