skyguynca
Gold Member
- Joined
- Sep 23, 2004
- Messages
- 1,412
- Location
- Acampo, CA
- Aircraft
- depends on what I have sold recently
- Total Flight Time
- 5000+
I was lucky enough today to start a new fight with UPS freight. My last one was beause I shipped a 2180 newly built VW engine to a friend in Texas. I carefully packaged the engine to prevent any damage short of a bulldozer running over it. I put the engine inside 2 vacum sealed bags. Then centered it by hanging from a rope into the center of a crate that gave a full 12 inches clearance to all sides and the top. Then I filled the box with X12 expanding foam. When fully expanded and cured, I cut the rope, trimmed the foam down to allow the top to be put on the crate. Handed it over to UPS Freight in my driveway.....luckly all recorded by my wife, including the crating process.
Well the box disapeared in shipment. 11 days later UPS informed me they found it and delivered it. Then I got the picture and IRATE email showing the engine with every cylinder damage, engine case cracked, wrapped in shrink wrap and cargo strapped to a pallet. Well I send the video and all pictures to UPS, it only took 6 months and filing in small claims court where the judge ordered them to pay.
Today I got a charge on my credit card for a over length crate from a shipment back in March 2021. I sent two boxes to myself from Florida. The crates contained 3 Pteryodactl Ascenders broken down into 2 crates, one at 100x24x26 570lbs and one at 36x25x29 360 lbs. The bill today was for $164.63 for the following crates 98x25x29 and 109x24x34. Well yes the 100 inch one is really 98 inches I did add two inches to for wiggle room and I did the same witht he 36 inch long crate, it was only 34 inches.
I contacted UPS Freight, the person seemed nice, it is a change for them however I remembered they were just purchased by a Canadian company from UPS. Anyway I sent him all the pictures of the two crates taken during the loading along with the drivers signature on the pickup document stating both crates were in good shape and meet the dimensions on the BOL. I should say the 100x24x26 and one at 36x25x29.
Well 30 minutes later I get an email from billing stating.... I will copy and paste so it is correct:
"Hello David,
Thank you for your email. I have checked on the records and unfortunately, the attachment will still not suffice for the correction request. We will need a full proof of commodity for the item that was shipped. “Proof of commodity” is described as an invoice or packing slip along with a pre-printed spec sheet or catalog page, which lists the commodity description, weight and shipping dimensions. If an invoice and packing slip are not available, then a copy of the spec sheet or catalog page information identifying the freight must correspond to an order/product number, which can also be found on the original bill of lading.
A new bill of lading covering the same shipment or another copy of the original bill of lading with typed or hand-written description, weight, density or class changes will not be accepted as proof.
Once proof of commodity has been received, I will submit a correction request submitted to tour research team. I will wait for your response.
Sincerely,
Michelle M.
TForce Freight Customer Support"
So what the hell does what is in the box have to do with the length the crate is? It did not come from a business, I did not purchase it from a business and there is no spec sheet for aluminum tubing that reference the dimensions that were shipped.
So all this is not enough to prove one box is a whole lot shorter than the longest dimenstion they tried to charge me for?
What is in the box is irrelavent, what they are trying to do is say I violated the agreement by not listing what was in the box correctly, which was aluminum tube, bolts and nuts, dacron fabric and 3 snowmobile engines.
So now back to court again over $350 bucks, I am also demanding a refund because the delivery driver refused to unload my crates, he said i had to do it with no help or he was taking them back and tell dispatch they were undeliverable and then i would have to do to the terminal to pick them up......I have 5 witnesses, 2 are my neighbors who helped unload the 570 lb long crate along with my video security system......yep UPS refused to accept the driver refused to unload my shipment, it is the same driver who said both boxes were 100 inches long.......see a pattern?
Well the box disapeared in shipment. 11 days later UPS informed me they found it and delivered it. Then I got the picture and IRATE email showing the engine with every cylinder damage, engine case cracked, wrapped in shrink wrap and cargo strapped to a pallet. Well I send the video and all pictures to UPS, it only took 6 months and filing in small claims court where the judge ordered them to pay.
Today I got a charge on my credit card for a over length crate from a shipment back in March 2021. I sent two boxes to myself from Florida. The crates contained 3 Pteryodactl Ascenders broken down into 2 crates, one at 100x24x26 570lbs and one at 36x25x29 360 lbs. The bill today was for $164.63 for the following crates 98x25x29 and 109x24x34. Well yes the 100 inch one is really 98 inches I did add two inches to for wiggle room and I did the same witht he 36 inch long crate, it was only 34 inches.
I contacted UPS Freight, the person seemed nice, it is a change for them however I remembered they were just purchased by a Canadian company from UPS. Anyway I sent him all the pictures of the two crates taken during the loading along with the drivers signature on the pickup document stating both crates were in good shape and meet the dimensions on the BOL. I should say the 100x24x26 and one at 36x25x29.
Well 30 minutes later I get an email from billing stating.... I will copy and paste so it is correct:
"Hello David,
Thank you for your email. I have checked on the records and unfortunately, the attachment will still not suffice for the correction request. We will need a full proof of commodity for the item that was shipped. “Proof of commodity” is described as an invoice or packing slip along with a pre-printed spec sheet or catalog page, which lists the commodity description, weight and shipping dimensions. If an invoice and packing slip are not available, then a copy of the spec sheet or catalog page information identifying the freight must correspond to an order/product number, which can also be found on the original bill of lading.
A new bill of lading covering the same shipment or another copy of the original bill of lading with typed or hand-written description, weight, density or class changes will not be accepted as proof.
Once proof of commodity has been received, I will submit a correction request submitted to tour research team. I will wait for your response.
Sincerely,
Michelle M.
TForce Freight Customer Support"
So what the hell does what is in the box have to do with the length the crate is? It did not come from a business, I did not purchase it from a business and there is no spec sheet for aluminum tubing that reference the dimensions that were shipped.
So all this is not enough to prove one box is a whole lot shorter than the longest dimenstion they tried to charge me for?
What is in the box is irrelavent, what they are trying to do is say I violated the agreement by not listing what was in the box correctly, which was aluminum tube, bolts and nuts, dacron fabric and 3 snowmobile engines.
So now back to court again over $350 bucks, I am also demanding a refund because the delivery driver refused to unload my crates, he said i had to do it with no help or he was taking them back and tell dispatch they were undeliverable and then i would have to do to the terminal to pick them up......I have 5 witnesses, 2 are my neighbors who helped unload the 570 lb long crate along with my video security system......yep UPS refused to accept the driver refused to unload my shipment, it is the same driver who said both boxes were 100 inches long.......see a pattern?
