Jon, you need to check your emotions at the door bro. This is not about you, it is about Sportcopter as a company.
And I know Sportcopter is not the only company that offers products that may have had issues filling orders in a timely manner. I have heard of people having simular problems with many other companys involved in aviation. A friend of mine is building a Phantom ultralight and has had almost all the same kind of run around as Mike described he experienced.
I still remember when I bought my sportrotors way back in 2001, and after placing the order and telling the local pilots I ordered from sportcopter, they all told me horror stories of people who ordered parts and even full kits and never got the stuff they paid for. I was so scared I would get screwed after what I was told, I called Jim to verify their stories and make sure I would get my blades and get em on time. Had they told me what they told me before I ordered the blades I would have never ordered them.
There is no doubt Sportcopter is a good company, and the attention to detail and craftsmanship in the kits and products is worlds above any other american manufactor.... But at the same time, if Sportcopter can't clearly communicate with their customers, they may suffer from lost potential sales.
Im in business, and yeah, I'd hate to go onto a blog or forum and see one of my clients blast me in some kind of negative light.... But at the same time, it would be a sure sign telling me I am clearly doing something wrong on my end, and would in the end be a great way for me to learn and apply whatever I need to fix to keep my clients happy.